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Our experience in serving the main lending institutions and mortgage intermediaries for over nearly 20 years has allowed us to build a good understanding of their requirements and expectations in offering an outsourced panel management and surveying service. The effective use of information technology is integral to our service offering. We have extensive experience of interfacing with client organisations in order to deliver process benefits directly into their organisations.
- DV is the central point of contact
- DV carries full PI cover and it has a responsibility to manage the service standard and quality of output from the panel firms
- All DV panel members operate in their local patch and are therefore able to draw on their local knowledge when evaluating a property and compiling their evidence.
- Our processes identify and monitor the performance of the panel of surveying firms across the country.
- We manage our reports to meet client requirements for consistency and each is prepared in accordance with RICS requirements.
- We are committed to provide a quality service with our policies, processes and procedures and hold ISO 9001 Quality Assurance Certification.
We are proud of our innovations. Direct Valuations was the pioneer in developing many of the approaches now commonly accepted in residential and commercial valuation panel management. Our continued success, however, is reliant on our commitment to ensure our clients feel understood and serviced beyond simply meeting their requirement to have 
valuations undertaken in a cost sensitive, prompt and efficient manner. We remain committed to actively improving, adapting and developing our service levels and products.
In 2003 we launched ValNet our own web-based platform, which provides a single view of the valuation process to our clients, surveyors and staff. ValNet manages the process and workflow from receiving the instruction through to report completion and enables a client to remotely monitor progress and ultimately a valuation report on an instruction via the web.
We are experienced at operating both Quest and The Valuation Exchange (xit2) platforms as well as our own ValNet case management and valuation booking system. We are able to offer our clients the choice of platforms to suit their specific requirements.